Your Personal Data
At Lumiglow, we take the protection of your personal data seriously. All processing of your information is carried out in strict compliance with applicable laws and regulations.
What Data Do We Collect?
When using our website www.lumiglowhair.com, we may collect personal data to provide and improve our services. These data are processed for clearly defined purposes and stored securely to maintain confidentiality.
The data we may collect include:
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Identifiable details: name, surname, address, email, phone number
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Order-related info: products purchased, order history, delivery incidents, complaints
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Communication data: emails exchanged with support
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Browsing data:
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IP address
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Date and time of visits
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Referring website (URL)
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Pages viewed and time spent
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Browser type and version
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Language preferences
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Cookies stored on your device
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Fields marked with an asterisk (*) are mandatory. You can request access, correction, or deletion of your personal data at any time.
When Do We Collect Your Data?
Your data is collected in the following situations:
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When you subscribe to our newsletter
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When you place an order
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When you browse the site
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When you contact our customer service
By subscribing or ordering, you may receive updates or promotional emails from Lumiglowhair. You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting support@lumiglowhair.com.
Why Do We Use Your Data?
We process your data for purposes including:
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Processing and delivering your orders
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Improving your experience on our website
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Offering you tailored promotions and offers
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Analyzing website performance and customer trends
We do not share your data with third-party advertisers or external marketing partners. Your information is strictly confidential.
Is Your Data Shared with Third Parties?
We only share your personal data when necessary to fulfill your order, specifically with:
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Shipping partners (for delivery purposes)
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Payment providers (to process transactions securely)
We never sell, rent, or share your data with third-party businesses or marketers.
Data Storage & Security
Your personal data is securely hosted on Shopify servers, located primarily in:
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Australia
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The United States
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Canada
Shopify applies industry-leading encryption protocols and access control systems to prevent unauthorized access or misuse of your data.
Data Transfers Outside of Australia
In some cases, your data may be transferred outside Australia to trusted service providers. In all instances, these transfers follow international data protection standards and include:
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Contractual safeguards with our providers
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TLS/SSL encryption for data in transit
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Regular reviews of security protocols
Your Rights
In accordance with global privacy laws (including the Privacy Act 1988 (AU) and the General Data Protection Regulation (EU)), you have the right to:
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Access your personal data
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Request corrections or updates
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Request deletion of your information
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Restrict or object to specific data processing activities
To exercise your rights, contact us at:
📧 support@lumiglowhair.com
You can also reach out to your national data protection authority for more information.
Policy Updates
We may update this Privacy Policy periodically to reflect legal updates or improvements in our security infrastructure. Any major changes will be posted on our website.
If you have any questions or concerns, don’t hesitate to contact us:
📧 support@lumiglowhair.com
✅ Lumiglowhair.com – Your Health, Our Priority.
