Return Policy – 90-Day Money-Back Guarantee
We want you to feel confident trying LumiGlow. That’s why we offer a 90-day money-back guarantee from the date of purchase.
If you’re not satisfied with your results, you can request a return within 90 days and we’ll process your refund.
Conditions for Returns
-
You have 90 days from the date of purchase to request a return.
-
The product may be tried during this period. It does not need to be unused.
-
The item must be returned with all original components (brush, charger, and accessories).
Returns Due to Fault or Damage
If you believe the product is defective or damaged:
-
Please include a short, clear video showing the issue.
-
This is required in most cases to allow our team to assess and validate the fault efficiently.
-
If a video is not possible, alternative forms of proof may be considered, in line with Australian Consumer Law.
All defect-related return requests are assessed fairly and promptly, based on the evidence provided.
Return Process
-
Email us at support@lumiglowhair.com with:
-
Your order number
-
Your full name
-
The reason for return, and video proof (if claiming a defect)
-
-
We’ll review your request and provide return instructions and the return address.
-
Ship the product back to us (shipping costs are borne by the customer).
-
Once received and inspected, your refund will be processed to the original payment method within a few business days.
What is Not Covered
-
Return requests made after 90 days from the purchase date
-
Products damaged due to misuse, drops, or unauthorized modifications
-
Claims of defect without any supporting evidence
Contact Us
If you have any questions, feel free to contact us:
📧 support@lumiglowhair.com
✅ Try it. Use it. Love it — or get your money back.*
*In accordance with our policy and consumer law protections.
