Return Policy
Our return policy lasts 90 days from the date of purchase. If more than 90 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase, which should be sent to the following email address: Support@Luminglowhair.com or Support@Kreativecom.com
Once your request has been reviewed, we will notify you via email regarding the approval of your return. If approved, you may send your item to the adress that we will provide by e-mail.
Partial Refunds (if applicable)
In some cases, only partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 90 days after delivery.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the status of your refund request.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few business days.
- If denied, we will inform you of the reason.
For further details regarding refund procedures, please refer to our Refund Policy at:
https://lumiglowhair.com/policies/refund-policy
For any additional assistance, please contact us at support@Lumiglowhair.com or support@kreativecom.com.
