Privacy Policy

Privacy Policy

This Privacy Policy describes how Lumiglowhair (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumiglowhair.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security details.
Customer support information including the information you include in messages or support requests.

Some features of the Services may require you to provide this information. Without it, some features may not function.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device info, browser type, IP address, and interaction data.

Information We Obtain from Third Parties

We may also collect data from trusted third parties such as:

Shopify, who powers our store
Zendrop, our fulfillment partner for product preparation and shipping
Klaviyo, used for email marketing and analytics
Meta/Facebook, used for advertising and retargeting
Payment processors for processing transactions
Data tracking tools (cookies, SDKs, pixels, etc.)

Any such data is handled according to this policy.

How We Use Your Personal Information

Providing Products and Services

We use your data to process payments, manage your orders and account, ship products, handle returns, and deliver notifications.

Marketing and Advertising

We may send promotional emails, ads, or SMS. We may use data to tailor your experience and measure ad performance. For EEA users, our legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

Your data helps us detect fraud and secure our platform. If you suspect any unauthorized activity, contact us immediately.

Communicating and Improving Services

We use your info to respond to questions and improve our support and services.

Cookies

We use Cookies to operate and optimize our Site. You can manage or block them via your browser. Blocking cookies may impact functionality.

For Shopify-related cookies, see:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information with:

Vendors (Shopify, Zendrop, Klaviyo, payment processors, support tools)
Marketing and ad partners (e.g. Meta/Facebook)
Affiliates or corporate entities as needed
Authorities when required by law
With your explicit consent where needed

We do not sell or share sensitive personal data unless legally required or you have consented.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy or content. Always review their terms and policies.

Children’s Data

Our Services are not intended for users under 16. We do not knowingly collect data from children. Contact us if you believe a child has submitted data.

Security and Data Retention

We implement safeguards to protect your data. No system is 100% secure. We keep your information only as long as necessary for legal, operational, or support reasons.

Your Rights

Depending on where you live, you may have the right to:

Access or correct your data
Request deletion or data export
Opt out of targeted ads
Limit or withdraw consent
File a complaint with a regulator

You may exercise your rights by contacting us at:

support@lumiglowhair.com

We may verify your identity before fulfilling your request.

Australia-Specific Privacy Notice

For Australian customers, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You may also file a complaint with the OAIC at oaic.gov.au if necessary.

International Users

Your data may be processed outside your country. We rely on secure international transfer mechanisms like the Standard Contractual Clauses (SCCs) or equivalent agreements where required.

Contact

For any privacy-related questions or to exercise your rights, please contact us at: